Services & Pricing

Terms & Conditions 

Welcome to IMpossible Pilates

We’re so glad you’re here. These guidelines are designed to keep your experience smooth, supportive, and clear. By booking a session, purchasing a package, or using our website, you agree to the terms below.

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1. Booking & Payment

Sessions and packages are confirmed once payment is received.

Please review your appointment details carefully before completing your booking.

Payment may be made through our approved payment methods. A session is not considered confirmed until payment arrangements have been completed.

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2. Rescheduling & Cancellations

Life happens. You may reschedule your appointment up to 2 hours before your scheduled session at no charge.

Cancellations made within 2 hours of your session, as well as missed appointments or no-shows, will be charged in full.

If IMpossible Pilates needs to cancel or reschedule your session, we will contact you as soon as possible and offer a new appointment time or session credit.

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3. Packages & Expiration

Consistent attendance is encouraged for the best experience and progress.

Packages must be used within the validity period shown at the time of purchase. Unused sessions expire at the end of that period.

Extensions may be considered in special circumstances, including illness, travel, or other significant situations, at the discretion of IMpossible Pilates.

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4. Refunds & Transfers

All purchases are final, non-refundable, and non-transferable.

We understand that unexpected circumstances can arise. If you experience a significant illness, relocation, or major scheduling change, please contact us and we will review your situation individually.

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5. Health & Safety

Please inform your instructor of any injuries, pain, pregnancy, medical conditions, or significant changes in your health before your session.

All movement should be performed within your individual comfort level and ability. Please listen to your body and rest whenever needed.

Grip socks are recommended for Reformer sessions for comfort, stability, and hygiene.

Participation in Pilates and movement activities involves inherent physical risks. You are responsible for communicating any limitations and participating within your own abilities.

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6. Studio Etiquette

To maintain a comfortable and welcoming environment:

• Please arrive on time so you can enjoy your full scheduled session.

• Silence phones and minimize distractions during your session.

• Wear comfortable, fitted clothing suitable for movement.

• Please treat the studio, equipment, instructor, and other guests with care and respect.

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7. Privacy & Respect

Your privacy matters to us. Personal information shared with IMpossible Pilates is handled with care and used only as necessary to provide our services and communicate with you.

We do not sell your personal information to unrelated third parties.

IMpossible Pilates is committed to maintaining a respectful and welcoming environment for every client.

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8. Photography, Media & Website Content

Website content, including text, images, graphics, branding, and logos, belongs to IMpossible Pilates and may not be reproduced or used without permission.

Photos or short videos may occasionally be taken during sessions for studio or social media content.

Your permission matters. If you prefer not to be photographed or recorded, simply let us know before your session. Your choice will always be respected.

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9. Communications

By booking or contacting IMpossible Pilates, you may receive appointment confirmations, reminders, service-related messages, and occasional studio updates by email or text.

You may opt out of promotional communications at any time while continuing to receive necessary appointment-related messages.

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10. Policy Updates

These Terms & Conditions may be updated periodically as our services, systems, or studio policies evolve.

The most current version will be available on our website with its effective date.

Continued use of our website or participation in IMpossible Pilates services indicates acceptance of the current Terms & Conditions.

Effective Date: August 9, 2026

Questions or special requests:
rose@impossiblepilates.com

Thank you for choosing IMpossible Pilates.

Every session is an opportunity to move with greater awareness, strength, and possibility.