Services & Pricing

IMpossible Pilates —
Terms & Conditions 

Welcome to IMpossible Pilates! 

We’re so glad you’re here. These guidelines are designed to help your experience feel smooth, supportive, and stress-free — for both you and the studio. By booking a session, purchasing a package, or using our website, you agree to the terms below. 

1. Booking & Payments 

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• All sessions and packages are reserved once full payment is received through our secure booking system. 

• Payments confirm your spot and allow us to prepare your personalized session. 

• Please review your appointment details carefully before confirming your booking. 

• We accept online payments only; cash or Venmo transfers are not considered confirmed bookings unless pre-approved. 

2. Rescheduling & Cancellations 

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• Life happens — you may reschedule your appointment up to 2 hours before your session time at no charge. 

• Cancellations made within 2 hours of your session, or missed sessions (“no-shows”), will be charged in full. 

• If IMpossible Pilates must cancel or reschedule a session, we’ll contact you promptly and offer either a credit or a new time that works for you. 

3. Packages & Validity 

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• We encourage consistent attendance for the best progress and results. 

• Unused sessions after the expiration date will be forfeited. 

• Package extensions may be considered in special circumstances (e.g., illness or travel) at the studio’s discretion. 

4. Refunds & Transfers 

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• All sales are final — sessions and packages are non-refundable and non-transferable. 

• We understand unexpected events occur; if something arises (such as illness, relocation, or major schedule change), please reach out and we’ll review options with compassion. 

5. Health & Safety 

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• Please share any injuries, pain, pregnancy, or medical conditions before class so your instructor can adapt movements safely for your body. 

• Participation is always at your comfort and pace. Listen to your body and rest as needed. 

• Grip socks are recommended for Reformer classes to ensure stability and hygiene. 

• While every effort is made to ensure a safe environment, participation in Pilates and movement activities is at your own risk. IMpossible Pilates and its instructors are not liable for injuries or medical events arising from participation. 

6. Studio Etiquette 

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To maintain a calm and welcoming environment for all: 

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• Arrive on time; sessions begin promptly to make full use of your scheduled time. 

• Please silence phones and minimize distractions during class. 

• Wear comfortable, fitted clothing that allows for safe and mindful movement. 

• Most importantly, come ready to move with curiosity, awareness, and self-care. 

7. Privacy & Respect 

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• Your privacy matters deeply to us. Any personal or health information shared with IMpossible Pilates is kept strictly confidential. 

• We never sell or share your information with unrelated third parties. 

• IMpossible Pilates is a safe and welcoming space for all individuals, honoring each person’s story, background, and lived experience with respect and care. 

8. Website, Photography & Media 

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• All content on our website — including images, text, and logos — belongs to IMpossible Pilates and may not be reused or reproduced without written permission. 

• Occasionally, we may take photos or short videos in class to share the spirit of our studio on social media. If you prefer not to appear in photos or videos, please let us know before your session — we completely respect your choice. 

9. Communications 

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• By booking or contacting IMpossible Pilates, you may receive email or text confirmations and occasional studio updates. 

• You can opt out of marketing messages anytime while still receiving appointment confirmations. 

10. Policy Updates 

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• These Terms & Conditions may be updated periodically to reflect studio growth, system upgrades, or policy changes. 

• The latest version will always be available on our website, with the updated Effective Date shown below. 

• Continued use of our website or participation in sessions indicates acceptance of the current version. 

Policy Effective Date: 11/11/25 

Contact: For any questions or special requests, please email impossiblepilates@gmail.com. 

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Thank you for choosing IMpossible Pilates. We’re honored to move with you. 
Every session is an opportunity to rebuild, rebalance, and reconnect — one mindful breath at a time.